Provide your client with up-to-date Compliance information and documents.
Responding to client requests
A client may request Compliance documents from you at anytime. You will be notified via email of their request.
If you receive a Compliance request, click on the button in the email to respond. Alternatively, you can find the request in your actions on your IAND Homepage, or directly from the Governance section on your Company Profile.
Read your client's instructions and respond. You can submit information and documents or mark the request as 'Not applicable'.
Note: You only need to add a file if the client has asked for evidence.
Once submitted, IAND will automatically notify your client of your response. Each document will show as 'Pending approval' until your client completes their review. You will be notified via email when the status of a submission changes (e.g. to 'Approved' or 'Rejected').
Note: Please make sure to enter an expiry date when uploading Compliance information. This will allow the IAND platform to track expiry and set up automatic reminders.
TIP! Make sure the dates and amounts match the documents submitted.
Uploading a Compliance document proactively
You may want to make your client aware of a new accreditation you have received or a policy that demonstrates your company values.
In the top header, go to your Company Profile.
Scroll down to the Governance section, expand the Compliance documents module and click 'Upload document'. Submit each compliance submission as separate uploads, so your client can review on an individual item level.
Once submitted, IAND will automatically notify your client of your uploads. You will be notified via email when the status of the submission changes (e.g. to 'Approved' or 'Rejected').
Resubmitting a Compliance document
If you receive an email notifying you that your Compliance submission has been reviewed by your client and rejected, click on the link in the email to be taken to the submission. Under Current submission, the Status will include a note from your client with a reason for rejection. To resubmit your Compliance information and documents click 'Submit information'.
Note: If you need more information about a submission or want to discuss the reason your submission was rejected, contact your client.