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Giving feedback on a Project

  • Updated

Use this guide to learn more about how to give Performance Feedback on a Project using the IAND platform.

Performance Feedback is our integrated 360° performance review system, designed to drive collaboration, track performance and uncover success stories. Each Portfolio can tailor their question set, making it easier to respond to changing regulations, client targets and track the metrics that matter to you. Requested either monthly or quarterly, both clients and suppliers involved in a Project can provide feedback.

In this short guide, we show you how you can give feedback on a Project. Any Level A-D user can provide feedback on a Project, if they are on the Project Team.

Bulb.pngTIP! If you want to learn more about what makes great Performance Feedback, see this IAND Academy guide.

Jump to:

Giving feedback

  1. As a Project Team member, once feedback is due, you will receive an automated email from IAND, click on the button to provide feedback.

  2. This will open a Performance Feedback form on the platform.

  3. Fill in the form: The survey is based on a custom question set, and we recommend providing constructive and useful feedback - which will be accessible by both client and supplier teams.

  4. Click 'Submit'.

  5. When the Performance feedback round closes, everyone on the Project Team will be notified that the results are in. Both clients and suppliers will have access to the scores and comments on the relevant Project page.

Note: The survey is open for two weeks, ensure you provide your feedback in time.

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Managing Performance Feedback rounds

You can use the Project Index to view which contracts require your feedback and the deadline dates. 

  1. Click 'Projects' > 'My projects'
  2. View Performance status in the column on right
  3. Access the feedback form by clicking on the link

Bulb.pngTIP! You can filter the Project Index 'By staff member' and by 'Open feedback' to prompt your colleagues to complete their feedback.

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Tracking performance

Once feedback is collected, the Performance score and comments will be published on the Project page for the team to read, discuss and act upon. You can see a supplier's average overall performance score across Projects on the Companies Index and average Project performance score on the Project Index.

Manage performance page

To see a breakdown of a supplier's overall performance across all Projects (including historic performance data) you can go to their "Manage performance" page. Navigate to this page by expanding the "Projects" module on a supplier's Company Profile and clicking "Manage performance".

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  • Summary information: See a summary of you and your supplier's average Project performance over time for the Projects that you are working together on and the total Project spend for that supplier across these Projects.
    Bulb.png TIP! Use the "Select question" drop down under "Performance over time" to update the chart to show performance trends over time for specific questions (e.g. quality, cost or safety).
  • Performance history: Search all of the supplier's past performance feedback on Projects and use the "State" filter to explore either completed or currently open performance feedback rounds. For more on how to set up Project performance feedback on a Project, see this IAND Academy guide.
    Bulb.png TIP! You can also sort your results by date period, your organisation's scores or your supplier's scores.

In addition, Level A & B users can view performance scores across the responsive Performance Insights report. For more on Insights reporting, see this IAND Academy guide.

 

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