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Giving feedback on a Project

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Use this guide to learn more about how to give Performance Feedback on a Project using the IAND platform.

Performance Feedback is our integrated 360° performance review system, designed to drive collaboration, track performance and uncover success stories. Each portfolio can tailor their question set, making it easier to respond to changing regulations, client targets and track the metrics that matter to you. Requested either monthly or quarterly, both clients and suppliers involved in a Project can provide feedback.

In this short guide, we show you how you can give feedback on a Project. Any Level A-D user can provide feedback on a Project, if they are on the Project Team.

Bulb.pngTIP! If you want to learn more about what makes great Performance Feedback, see this IAND Academy article.

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Giving feedback

  1. As a Project Team member, once feedback is due, you will receive an automated email from IAND, click on the button to provide feedback.

  2. This will open a Performance Feedback form on the platform.

  3. Fill in the form: The survey is based on a custom question set, and we recommend providing constructive and useful feedback - which will be accessible by both client and supplier teams.

  4. Click 'Submit'.

  5. When the Performance feedback round closes, everyone on the Project Team will be notified that the results are in. Both clients and suppliers will have access to the scores and comments on the relevant Project page.

Note: The survey is open for two weeks, ensure you provide your feedback in time.

Managing Performance Feedback rounds

You can use the Project Index to view which contracts require your feedback and the deadline dates. 

  1. Click 'Projects' > 'My projects'
  2. View Performance status in the column on right
  3. Access the feedback form by clicking on the link

Bulb.pngTIP! You can filter the Project Index 'By staff member' and by 'Open feedback' to prompt your colleagues to complete their feedback.

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Track performance

Once feedback is collected, the Performance score (standard metric that is consistent between each portfolio) will be published on the Project page for the team to read, discuss and act upon. In addition, client users can view performance scores across the responsive Performance Report in Insights (available to Level A & B users) or through the Companies Index and Project Index.

 

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