IAND is here to improve supplier relationships. IAND's performance feedback features enable rich conversations between clients and suppliers to understand what is and isn't working. Helping you build stronger supplier relationships & deliver better projects. Every time.
Why is giving performance feedback on projects important?
Tracking supply chain performance is critical for providing data-driven insights on performance that enable teams to spot problems early, before they create commercial risk, and get projects back on track.
Understanding performance also builds the foundations to deliver strong partnerships with your suppliers to drive innovation and growth - with each team knowing, and working to their strengths.
How can I make sure my feedback is useful?
Great performance feedback is accurate, unbiased and gives enough information to allow your team to understand what is working on a project and what isn't working.
Ratings and feedback should:
- Be holistic: reflect the full time period and overall experience. Try to avoid "recency bias" and consider the full delivery and relationship within the time period.
- Be honest: Focus on a balanced view of project performance that includes positives as well as improvement areas. Test tone and content with a colleague where difficult feedback is required.
- Recognise progress: recognising and encouraging effort the receiver has made to address an improvement area.
- Be evidenced: add dates, scores, quotes and examples to bring your feedback to life.
- Be actionable: be specific on the behaviours/actions required to improve performance scores. The receiver should have the ability to act on feedback ahead of the next round and within the programme of work.
- Be fair: the feedback should reflect the scope and experience of the receiver on the job they are contracted on.
How do I give performance feedback on IAND?
Requested either monthly or quarterly, both clients and suppliers involved in a project can provide feedback through IAND. Click the link in the feedback notification email you receive when a feedback round opens, or give your feedback directly through the project page. For more information on how to give performance feedback, see this IAND Academy article.